Privacy Policy
Administrator and Contact
The website administrator is Riverblueworks Pty Ltd, located at 493 Dean Street, Albury NSW 2640, Australia. Privacy enquiries may be sent to privacy@riverblueworks.com. General hotel enquiries may be sent to info@riverblueworks.com.
Scope of This Policy
This policy applies to website browsing, contact forms, booking requests, guest communications, responsible-gambling enquiries and other interactions connected with Riverblueworks. It does not replace any separate notice given at reception, at the gaming floor or by a regulated service provider.
Personal Information We May Collect
Depending on how a visitor uses the website, Riverblueworks may collect name, email address, telephone number, booking preferences, arrival dates, accessibility requests, message content, cookie identifiers, device information, IP address, browser type, approximate location derived from technical data and records of consent choices.
If a guest provides information about age, identity verification, responsible gambling, access needs or a complaint, that information is handled only for the purpose for which it was supplied and in line with applicable Australian privacy obligations.
How Information Is Collected
Information may be collected directly through forms, email, telephone contact, reservation requests and guest service communications. Technical information may be collected automatically through essential cookies, analytics cookies where accepted, server logs and security tools.
Purposes of Use
Riverblueworks may use personal information to respond to enquiries, manage reservation requests, provide requested guest services, maintain website security, record cookie preferences, comply with legal duties, manage responsible-gambling communications, prevent misuse, improve the website and send service messages related to a request.
Legal and Regulatory Basis
For Australian users, this policy is written with reference to the Privacy Act 1988 and the Australian Privacy Principles. Where commercial electronic messages are sent, Riverblueworks aims to follow Australian spam requirements, including consent, sender identification and unsubscribe functionality.
Disclosure of Information
Information may be disclosed to hosting providers, booking and communication service providers, analytics providers where consent has been given, professional advisers, regulators, law-enforcement bodies where legally required and internal staff or contractors who need the information to perform their duties.
Riverblueworks does not sell personal information to third-party advertisers.
International Processing
Some service providers may store or process information outside Australia. Where that occurs, Riverblueworks takes reasonable steps to use providers that apply appropriate confidentiality, security and data-handling measures.
Retention
Information is retained only for as long as reasonably needed for the relevant purpose, including guest service handling, legal compliance, dispute management, security records, accounting needs and regulatory obligations. When information is no longer required, it is deleted, anonymised or securely archived where lawful.
Access, Correction and Complaints
Individuals may request access to personal information held about them, request correction of inaccurate information or make a privacy complaint by contacting privacy@riverblueworks.com. Riverblueworks will respond within a reasonable time and may need to verify identity before releasing or amending information.
Security
Reasonable technical and organisational measures are used to protect personal information, including access controls, secure hosting, staff access limits, logging, form validation and periodic review. No online transmission can be guaranteed to be completely secure.
Updates
This policy may be updated when website functions, service providers, legal duties or operational practices change. The latest version is published on this page.